StreetlightUK is a frontline specialist support service, specifically focused on providing women with tangible and material pathways out of lifestyle of prostitution and violence and have developed its specialism and understanding of women involved in prostitution across London, Surrey and Sussex since 2012.

Would you like to join a close-knit, dedicated and passionate team of women working together to end sexual violence and exploitation?

Due to the role’s history, context, and nature, this post is restricted to female applicants and to those who are Christians under Section 9, Paragraph 1 of the Equality Act 2010. Many local churches form part of our support structure for our work; this role is crucial in managing and developing these links.  

NOW HIRING

SERVICE OPERATIONS MANAGER (SOM)

ROLE: Service Operations Manager  (London)

LOCATION:  London Bridge Office, plus some remote working from home.

HOURS: 21 hours per week (can be increased to 28 hours for the right candidate). 

SALARY:  £22,015 (21hrs)  (Full time equivalent 35hrs £38,220)

DEADLINE DATE: 26/05/2025 –  Interviews will be held in early June 2025.

SCOPE OF THE JOB:

Under the CEO’s leadership, the SOM will implement the charity’s vision and ensure the smooth and effective delivery of all StreetlightUK services. The ideal candidate will be an experienced manager with frontline skills in safeguarding and supporting vulnerable adults in a gender and trauma-informed way. They will also possess extensive back-office expertise in HR and finance.   

We are looking for an individual with energy, motivation, and dedication to oversee the effective delivery of our services. We seek a senior manager who possesses well-developed self-awareness and the ability to collaborate effectively, develop and implement policy, manage teams, provide training, and facilitate communications. 

DUTIES AND KEY RESPONSIBILITIES:

• Ensuring that StreetlightUK provides exceptional and flexible support, with service users at the forefront while overseeing the services, policies, processes, and relevant guidelines, is crucial.
• Oversee and manage StreetlightUK’s financial processes by collaborating with the CEO, accountants, and Finance Assistant. This includes supervising the preparation of quarterly management accounts, the annual report and accounts, and facilitating the auditing process.  
• Assisting the team in managing workflows and tracking activities, outcomes, and impacts, ensuring that appropriate tools are available to facilitate planning and support personal growth.  
• Be responsible for sharing our impact examples with donors and other stakeholders while achieving positive outcomes for service users. 
• Generate monthly and quarterly reports that highlight service effectiveness and identify areas for improvement. This involves assessing our ICT, software, and internal communication. Ensure compliance with GDPR, amend policies as needed, and make information easily accessible for staff and volunteers. Protect confidentiality and mitigate cybersecurity risks.
• Oversee and document organisational risks while implementing appropriate mitigating measures. Reviewing and updating the risk register and assessments to assist the entire team in effectively managing risks and aligning them with our broader objectives.  
• Managing recruitment, which includes posting job openings, organising applications, shortlisting candidates, and coordinating interviews and feedback. It also encompasses overseeing employee onboarding to facilitate a seamless transition and providing support for new hires and interns.  
• Oversee office operations, restock supplies, and act as the main point of contact for office communications. 
• Oversee the coordination of online support and research activities with managers across all locations, ensuring that StreetlightUK enhances its presence to increase its impact and reach among service users.  

CONTRACT: 2-Year Contract with extension subject to funding.

NOW HIRING

Women’s Support Worker (North London)

ROLE: Women’s Support Worker (North London)

LOCATION:  London Bridge Office, plus some remote working from home.

HOURS: 21-28 hours per week, including a 2-hour weekly night outreach (9.30-11.30 p.m).

SALARY:  £16,380 (21hrs) £21,840 (28hrs) £27,300 (Full time equivalent 35hrs)

DEADLINE DATE: 20/05/2025 – Unless a suitable candidate is found sooner – Interviews will be held ASAP. 

SCOPE OF THE JOB:
Overseeing and delivering the North London weekly outreach in Enfield.

To ensure smooth service delivery and continuity between the outreach and daytime support service.

Care coordination of women with complex needs who want support or to exit street-based or off-street prostitution.

Advocacy and referral to Multi-Agency Meetings, including the Pan London SWAG Forum, Enfield VAWAG, Domestic Violence Multi-Agency Partnerships, and other support services across London.

Effectively monitor service user activities, prepare reports, and ensure funders’ targets are met.

Delivering daytime support, providing follow-up to service users, and managing a personal caseload of service users.

Supporting our police partners on live operations across our service in North London. We ensure the safety of women and participate in police welfare checks on properties to support and ensure the safety of any women who may be trafficked, coerced, or controlled.

Representing the organisation at specified events and networks locally.

Preparing research and reports for partners, funders and other stakeholders as directed by and in conjunction with the Senior Women’s Support Worker and CEO.

DUTIES AND KEY RESPONSIBILITIES:

• Work with a flexible, woman-centred, trauma-informed, and strengths-based approach. Recognise the woman as an expert on her own experience.
• Complete assessments with women to ensure that structured support and care plans are in place and are regularly reviewed, with clear goals and objectives that are client-led and agreed with women.
• To provide intensive, personalised support and a bespoke, holistic, and integrated service to women encompassing a range of risk, health, social, and relationship needs.
• Support women involved in prostitution to overcome the barriers they face in exiting, e.g., mental health, housing, problematic substance use, homelessness, poverty, domestic abuse, sexual violence, and the criminal justice system, and to make positive steps forward with their lives.
• Commit to a multi-agency approach to women’s support. Identify and develop strong working partnerships and links across London’s voluntary and statutory services to improve service users’ options.
• Enable women to access other support services by building good working links and ensuring women are getting the right support.
• Take into account the spiritual, religious and cultural needs of women.
• Use a range of qualitative and quantitative tools to monitor women’s journey of progress.
• Complete all back-office administrative tasks related to the role promptly and accurately on StreetlightUK’s systems.
• Support women in building their confidence and self-esteem, enabling them to develop strategies for putting control, direction, and purpose into their lives within a supportive environment.
• Conduct online research and outreach sessions, as directed by the Senior Women’s Support Worker, to contact women and introduce them to StreetlightUK’s services and to offer support

GENUINE OCCUPATIONAL REQUIREMENT (GOR)    

• Due to this role’s history, context and nature, this post is restricted to female applicants under Schedule 9 of the Equality Act 2010.

CONTRACT: Permanent Contract